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FAQ

General:

How can I contact Catrendy?

The fastest way to reach us is via Facebook Messenger icon at the right-bottom of our website.

Alternatively, drop us an email at care@catrendy.com or fill up the contact form in our contact page. We will definitely get back to you within 24 hrs.

How long will it take to receive my order?

Once you have placed your order, please allow 2-3 business days for your order to be processed. Depending on the product, your parcel will take up to 30 days to arrive.

Where does your product delivers from?

Our products comes from our warehouses worldwide. (i.e. US, Belgium, China etc.) Our team will check for stock availability from these warehouses before selecting the optimum delivery route from the warehouse to your address.

Payments & Refunds:

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX), Google Pay, Apple Pay and PayPal payments.

If you have any other questions regarding the payment methods, or face any difficulty during payment, feel free to drop us a message on our Facebook Messenger or email us at care@catrendy.com and we will assist you as quickly as possible!

What qualifies for a refund?

We offer refunds for damaged/defective goods, missing parcels or if you are not happy with the order and would like to return it in its original condition.

Should you require a refund, drop us an email at care@catrendy.com with an attached image of the damaged product (if applicable) and your order number, and we will be in touch with you as soon as possible.

Why haven't I received my refund?

Your refund may take some time before it is fully processed.

If you have yet to receive your refund, take the following actions:

- Check your bank account again.
- Contact your credit card company.
- Contact your bank

If you’ve done all of the above and still have not received your refund yet, please contact us at care@catrendy.com.

Orders & Shipping:

Do you offer free shipping?

Yes! All orders will be entitled to Free Shipping.

Which countries do you ship to?

We ship worldwide!

Others:

Dimension, Sizing & Specifications

Each product has their own unique specifications that can be found in the product description.

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